Returns

We take every care to ensure that your products arrive to you in good condition but in the unlikely event of not being fully satisfied with the products which you receive, please follow the guidelines below:

 

Please take time to inspect your goods upon delivery and if any faulty items are found when you take delivery of your products, please highlight this to the driver and make a note on your delivery paperwork.

 

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return. The Company is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact the Company within 7 days to arrange collection and return. The Company is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. Please note that timber is a natural product and as such, no two pieces of timber are alike and there is also the possibility that the timber may be subject to knots, imperfections and twisting as the timber releases moisture over time.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to the Company within 7 days and arrange collection and return. The Company is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to the Company within 7 days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason. This statutory right does not apply to goods that have been made to your specification.

If you wish to return Goods to the Company for any of the above reasons, please contact us to make the appropriate arrangements.

The Company reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

i) Any use or enjoyment that you may have already had out of the Goods;

ii) Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

iii) Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.